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FAQs

  • ​When there is any Environmental emergency situation such as a substance/chemical spill or oil slick in the sea, with whom should we communicate?

You can contact EPDA toll-free number: 8003732

  • ​How can I ​submit a suggestion to EPDA?

Suggestions can submitted through the various channels of suggestions submission:

- EPDA website.

Estidama application.

- Ras Al Khaimah government portal.


 

  • I want to submit an environmental complaint, how can I submit it?

You can file a complaint by visiting the Ras Al Khaimah government portal  Or through the EPDA website Or send an email to info@epda.rak.ae Or come to the EPDA headquarters office and submit a complaint.


 

  • I am facing a technical problem while applying for an online service, with whom should I communicate?

Please contact the following email info@epda.rak.ae with an explanation of the problem or error message that appears, when using e-service.


 

  • How can I request an environmental event?

You can request an environmental event by downloading Estidama app and go to the smart services.


 

  • I am a student and I work on an environmental project, where can I find the necessary information?

For environmental information click here, or for other information, you can contact info@epda.rak.ae


 

  • I would like to obtain additional information about volunteering opportunities with the authority, where can I get this information.

You can check the volunteering page from the Contact Us menu and then choose Join us, or Click here​.


 

  • I would like to apply for training in EPDA, where can I get more information regarding this?

EPDA provides training opportunities for all students wishing to obtain training opportunities. To find out more information, check the Training Opportunities page from the Contact Us menu and then choose Join Us.


 

  • I would like to reserve EPDA’s library and host a number of my colleagues.

For more information about EPDA’s library, you can visit the library page through the website under the list of services. To book the authority’s library, you can contact the Corporate Communications Office at +971563988344.


 

  • How can I find out about EPDA activities or participate in it?

You can contact the Corporate Communications Office at: +971563988344 or the Environmental Awareness Department to find out more about the events at awareness@epda.rak.ae


 

  • How can I apply for an air quality measurement for my business, home, or local business ... etc?

You can apply by sending an email to: info@epda.rak.ae, the request will be sent to the Environmental monitoring Department


 

  • How do I apply for a water, soil, groundwater sample analysis?

You can apply for a sample analysis request by downloading the Estidama application and entering the smart services.


 

  • How can I get a trees request service?

You can request trees by downloading the Estidama application​ and entering smart services.


 

  • How can I apply for an environmental permit application? What are the required documents?

You can access the list of services and choose online services then, go to the Environmental Protection and Development Authority services page on the Ras Al Khaimah government portal. The documents required are: License form from the Economic Department Trade name reservation A copy of the valid ID card of the facility owner or the authorized agent Initial approval statement for the Economic Department or Ras Al Khaimah Economic Zones Authority (RAKEZ) Site map from the Land Department or Ras Al Khaimah Economic Zones Authority (RAKEZ) A copy of the approved agency document.


 

  • How can I find out about job opportunities with the Environment Protection and Development Authority?

For job opportunities, you can check the vacancies page from the Contact Us menu and then choose Join us.


 

  • How can I apply for a fishing license?

You can access the list of services and choose online services then, go to the Environmental Protection and Development Authority services page through the Ras Al Khaimah government portal, and you can also visit Al Hasba Center for Customer Happiness.


 

  • How can I apply for different fishermen services such as berths, warehouses, etc.?

You can visit Al Hasba Customer Happiness Center to request any fishermen services, Or Call / Whatsapp Fishery Service Number 0565113029


 

  • How to apply for a no-objection certificate? What are the required documents?

You can access the list of services and choose online services then, go to the Environmental Protection and Development Authority services page through the Ras Al Khaimah government portal, and the required documents differ according to the type of certificate.


 


 

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